WhatsApp AI Agents

Meet guests on WhatsApp

Aila resolves guest requests autonomously with chat or call, and hands conversations to your team whenever human support is needed.

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Preferred by the leading hospitality brands

Liberty Hotels
XO Collection
Sundia Hotels
Sea Valley Lodge

The most natural, powerful WhatsApp AI agent for guest experience.

WhatsApp agent features and capabilities

Personalized and consistently on-brand

santral resolves guest queries on WhatsApp while keeping every conversation aligned with your brand’s tone and voice.

Personalized responses
Consistent brand voice
Multilingual conversations
Voice call
Agent handoff
Hotel-specific knowledge
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Enriched widgets for better responses

Give guests instant access to rooms, availability, and more on WhatsApp, making every conversation faster and more helpful.

Room cards
Voice action
Feedback widgets
Location & maps
Booking action
Rich content
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Instant AI calls and live chat on WhatsApp

Aila resolves guest requests autonomously and hands conversations to your team whenever human support is needed.

AI-first replies
Instant responses
Agent handoff
Smart routing
Conversation history
24/7 availability
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Coming Soon

Butler AI

Aila acts as a personal butler, handling guest requests, answering questions, and coordinating services from arrival to departure.

See what our customers say

Trusted by leading hotel brands delivering better guest experiences.

24/7 AI Hotel Reception & Reservation Management

AI answers guest inquiries, processes bookings, modifies reservations, and handles cancellations in real time.

Seamless Call Handling for Travel & Hospitality

AI fetches live data from hotel management systems, updates reservations, and routes calls to in-house agents as needed.

Automate Hotel & Resort Bookings

AI calls hotels and resorts to place reservations for of guests, reducing manual workload for hotels and booking platforms.

AI Butler for Every In-Stay Request

Butler AI handles in-stay guest requests, from housekeeping and room service to maintenance and hotel services, coordinating with the right team in real time.

“santral serves as the first point of contact for guests across 10 hotels, resolving routine requests and allowing our teams to focus on more complex cases.”

Commercial Director - Liberty Hotels
Pınar Erginyanuz
Commercial Director - Liberty Hotels

“Our data shows that santral independently resolves nearly half of all guest enquiries, with 45-50% of interactions completed seamlessly without the need for human intervention.”

Director of Marketing & Communications - XO Collection
Didem Ozgen
Director of Marketing & Communications - XO Collection

“santral reduces repetitive call center enquiries, giving guests faster answers while allowing our team to focus on conversations that need personal attention.”

E-Commerce & Call Center Manager - Liberty Hotels
Filiz Demir
E-Commerce & Call Center Manager - Liberty Hotels

santral’s AI Engine transforms complex conversations into seamless guest experiences.

Built for hospitality

Merhaba, rezervasyon yapmak istiyorum.
¿Hay aparcamiento disponible en el hotel?
É possível fazer um check-out tardio?
मैं अपना आरक्षण रद्द करना चाहता हूँ।
Могу ли я повысить категорию номера?
Do you have an airport transfer?
Accettate animali domestici?
Um wie viel Uhr beginnt der Check-in?
Hola, quiero hacer una reserva.
Can you send my invoice via email?
离市中心有多远
Hallo, ich möchte eine Reservierung vornehmen.
Kann ich ein zusätzliches Kissen haben?
请打扫一下我的房间好吗？
Le mini-bar est-il gratuit?
Gibt es einen Tresor im Zimmer?
Do you have a room for family?
هل خدمة نادي الأطفال مجانية؟
Я предпочитаю номер с балконом
क्या आपके पास बेबीसिटर सेवा है?
C'è un bollitore per tè e caffè in camera?
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Is the pool heated all year round?
Vocês têm quartos acessíveis para pessoas com deficiência?
你们提供提早预订优惠吗？
هل خدمة نادي الأطفال مجانية؟
How far is the hotel from the city center?
Haben Sie Zimmer mit Verbindungstür für Familien?
Puis-je annuler gratuitement jusqu'à 24 heures avant?
¿El hotel tiene playa?
Can you arrange a city tour for us?
У вас есть вегетарианское меню?
هل يمكنني الحصول على وسادة وبطانية إضافية؟
Como posso aceder ao menu do serviço de quartos?
Como posso aceder ao menu do serviço de quartos?
健身房几点开放？
Are pets allowed in your hotel?

santral’s AI Engine transforms complex conversations into seamless guest experiences.

Built for hospitality

Merhaba, rezervasyon yapmak istiyorum.
¿Hay aparcamiento disponible en el hotel?
É possível fazer um check-out tardio?
मैं अपना आरक्षण रद्द करना चाहता हूँ।
Могу ли я повысить категорию номера?
Do you have an airport transfer?
Accettate animali domestici?
Um wie viel Uhr beginnt der Check-in?
Hola, quiero hacer una reserva.
Can you send my invoice via email?
离市中心有多远
Hallo, ich möchte eine Reservierung vornehmen.
Kann ich ein zusätzliches Kissen haben?
请打扫一下我的房间好吗？
Le mini-bar est-il gratuit?
Gibt es einen Tresor im Zimmer?
Do you have a room for family?
هل خدمة نادي الأطفال مجانية؟
Я предпочитаю номер с балконом
क्या आपके पास बेबीसिटर सेवा है?
C'è un bollitore per tè e caffè in camera?
Image link
Is the pool heated all year round?
Vocês têm quartos acessíveis para pessoas com deficiência?
你们提供提早预订优惠吗？
هل خدمة نادي الأطفال مجانية؟
How far is the hotel from the city center?
Haben Sie Zimmer mit Verbindungstür für Familien?
Puis-je annuler gratuitement jusqu'à 24 heures avant?
¿El hotel tiene playa?
Can you arrange a city tour for us?
У вас есть вегетарианское меню?
هل يمكنني الحصول على وسادة وبطانية إضافية؟
Como posso aceder ao menu do serviço de quartos?
Como posso aceder ao menu do serviço de quartos?
健身房几点开放？
Are pets allowed in your hotel?

Conversational AI for Hotels

Automate guest communication for hotels, and resorts with santral's AI agents.

View demo
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The AI Agent and Assistant platform for Hospitality

Automate guest communication for hotels, and resorts with santral’s AI agents.

Book a Demo