Handles guest enquiries instantly and turns them into direct bookings

Book a personalised demo with our hospitality AI experts to see how santral helps hotels deliver faster, more consistent guest service across chat, voice and WhatsApp while automating repetitive enquiries and requests.

“santral serves as the first point of contact for guests across 10 hotels, resolving routine requests and allowing our teams to focus on more complex cases.”

Commercial Director - Liberty Hotels
Pınar Erginyanuz
Commercial Director - Liberty Hotels

“Our data shows that santral independently resolves nearly half of all guest enquiries, with 45-50% of interactions completed seamlessly without the need for human intervention.”

Director of Marketing & Communications - XO Collection
Didem Ozgen
Director of Marketing & Communications - XO Collection

“santral reduces repetitive call center enquiries, giving guests faster answers while allowing our team to focus on conversations that need personal attention.”

E-Commerce & Call Center Manager - Liberty Hotels
Filiz Demir
E-Commerce & Call Center Manager - Liberty Hotels
24/7 guest support
Reservation management
Real-time hotel data
Multilingual conversations
Call routing
Human handoff
Automated bookings
In-stay request handling

Please fill in all the information so we can personalize the demo to your hotel and needs.

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santral’s AI Engine transforms complex conversations into seamless guest experiences.

Built for hospitality

Merhaba, rezervasyon yapmak istiyorum.
¿Hay aparcamiento disponible en el hotel?
É possível fazer um check-out tardio?
मैं अपना आरक्षण रद्द करना चाहता हूँ।
Могу ли я повысить категорию номера?
Do you have an airport transfer?
Accettate animali domestici?
Um wie viel Uhr beginnt der Check-in?
Hola, quiero hacer una reserva.
Can you send my invoice via email?
离市中心有多远
Hallo, ich möchte eine Reservierung vornehmen.
Kann ich ein zusätzliches Kissen haben?
请打扫一下我的房间好吗?
Le mini-bar est-il gratuit?
Gibt es einen Tresor im Zimmer?
Do you have a room for family?
هل خدمة نادي الأطفال مجانية؟
Я предпочитаю номер с балконом
क्या आपके पास बेबीसिटर सेवा है?
C'è un bollitore per tè e caffè in camera?
Image link
Is the pool heated all year round?
Vocês têm quartos acessíveis para pessoas com deficiência?
你们提供提早预订优惠吗?
هل خدمة نادي الأطفال مجانية؟
How far is the hotel from the city center?
Haben Sie Zimmer mit Verbindungstür für Familien?
Puis-je annuler gratuitement jusqu'à 24 heures avant?
¿El hotel tiene playa?
Can you arrange a city tour for us?
У вас есть вегетарианское меню?
هل يمكنني الحصول على وسادة وبطانية إضافية؟
Como posso aceder ao menu do serviço de quartos?
Como posso aceder ao menu do serviço de quartos?
健身房几点开放?
Are pets allowed in your hotel?

santral’s AI Engine transforms complex conversations into seamless guest experiences.

Built for hospitality

Merhaba, rezervasyon yapmak istiyorum.
¿Hay aparcamiento disponible en el hotel?
É possível fazer um check-out tardio?
मैं अपना आरक्षण रद्द करना चाहता हूँ।
Могу ли я повысить категорию номера?
Do you have an airport transfer?
Accettate animali domestici?
Um wie viel Uhr beginnt der Check-in?
Hola, quiero hacer una reserva.
Can you send my invoice via email?
离市中心有多远
Hallo, ich möchte eine Reservierung vornehmen.
Kann ich ein zusätzliches Kissen haben?
请打扫一下我的房间好吗?
Le mini-bar est-il gratuit?
Gibt es einen Tresor im Zimmer?
Do you have a room for family?
هل خدمة نادي الأطفال مجانية؟
Я предпочитаю номер с балконом
क्या आपके पास बेबीसिटर सेवा है?
C'è un bollitore per tè e caffè in camera?
Image link
Is the pool heated all year round?
Vocês têm quartos acessíveis para pessoas com deficiência?
你们提供提早预订优惠吗?
هل خدمة نادي الأطفال مجانية؟
How far is the hotel from the city center?
Haben Sie Zimmer mit Verbindungstür für Familien?
Puis-je annuler gratuitement jusqu'à 24 heures avant?
¿El hotel tiene playa?
Can you arrange a city tour for us?
У вас есть вегетарианское меню?
هل يمكنني الحصول على وسادة وبطانية إضافية؟
Como posso aceder ao menu do serviço de quartos?
Como posso aceder ao menu do serviço de quartos?
健身房几点开放?
Are pets allowed in your hotel?
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The AI Agent and Assistant platform for Hospitality

Automate guest communication for hotels, and resorts with santral’s AI agents.

Book a Demo